Privacy Policy

Privacy Policy

This Privacy Policy describes how your information is collected, used, and shared when you use our mobile application and related services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Location Data

We access, collect, and use your location data. Because this application is designed for home sample collection and phlebotomy routing, we may require access to your device's precise (GPS) and approximate (network-based) location.

• Foreground Location: We collect your location while the app is open and visible on your screen to help you navigate to patient addresses, calculate distances, and display your current position on the map.
• Background Location (if applicable): If enabled, we may collect your location when the app is running in the background to update administrators or patients regarding your estimated time of arrival.
• Location Controls: You can enable or disable location tracking at any time through your device settings. However, disabling location access may prevent certain core routing features of the application from functioning properly.

B. Personal Information

When using the Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, or the patients you serve. This information may include, but is not limited to:

• First and Last Name
• Phone Number and Mobile Number
• Email Address
• Physical Address, including landmarks and coordinates
• Age and Gender

2. How We Use Your Data

We use the information we collect for various purposes, including:

• To provide and maintain our Service, including mapping and navigation to patient locations.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service.
• To provide customer support and respond to your requests.
• To monitor and analyze the usage of our Service.
• To detect, prevent, and address technical issues, security incidents, or other operational problems.

3. Data Sharing and Third-Party Services

We do not sell your personal data. However, we may share certain information, including location data, with trusted third-party service providers when necessary to facilitate and operate our Service.

Mapping Services

We may use third-party mapping services and APIs, such as OpenStreetMap, Leaflet, or Google Maps, to render maps and translate GPS coordinates into readable addresses through geocoding and related services.

When required for these functions, your location coordinates may be transmitted to the relevant mapping service solely for the purpose of providing map display, geocoding, navigation, distance calculation, and routing functionality.

Backend Infrastructure

Your information may be securely synchronized with our backend infrastructure to maintain collection schedules, update patient records, manage assignments, and allow authorized clinic administrators to dispatch and monitor collection activities.

4. Data Security

The security of your data is important to us. We take reasonable technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention and Deletion

We will retain your Personal Data and Location Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide the Service, comply with applicable legal obligations, resolve disputes, and enforce our agreements.

You have the right to request deletion of your personal data. If you wish to delete your account or request that your personal information be removed from our servers, please contact us using the contact information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on this page and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.